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Definitions
1.1. “ChatBot” refers to the automated chat service on our website, powered by artificial intelligence, including the chat software behind it.
1.2. “User” is to be understood as gender-neutral and refers to the person who
communicates with the ChatBot.
1.3. The “Operator” operates the chat software.
1.4. “Inquiries” are all text and information entered by the User, even if they do not contain questions.
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Validity of the Terms of Use
2.1. These Terms of Use apply to any use of the ChatBot. They apply in conjunction with and in addition to the Terms of Use for our website and our general privacy policy.
2.2. Acceptance of the Terms of Use is a prerequisite for use. By communicating with the chatbot, the user agrees to the Terms of Use.
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Use of the Advisory Chatbot
3.1. The chatbot is offered to the user free of charge and without obligation.
3.2. The chatbot’s responses are automatically generated by the chat software
based on algorithms and artificial intelligence. They are used to
analyze needs and to search for products on our websites. The responses do not replace advice from a professional. The user should always seek personal professional advice if they are unsure whether the information and
whether the chatbot’s results are helpful or accurate. The decision to purchase
remains the user’s responsibility, even if the chatbot makes a
purchase recommendation.
3.3. The chatbot is not designed to comprehensively explain the functionality and
applications of the products. The manufacturer’s instructions for use
and operation must always be followed first and foremost.
3.4. The chatbot was developed to make the curation of product ranges and the
search for products on our website easier and more user-friendly. The chatbot is not intended to go beyond this to provide general advice regarding the plans or intentions of the user.
3.5. The chatbot’s responses regarding products are not product descriptions and
should not be construed as representations regarding product quality. The chatbot is
not authorized to conduct negotiations or establish contractual terms
and conditions.
The prices and contract terms listed on the website, as well as the General Terms and Conditions (GTC), which can be viewed on our website,
are hereby expressly accepted.
3.6.The chatbot is not intended to legally represent wolfcraft GmbH and cannot
make any binding statements. The user is obligated to make his or her
own assessments of the inquiries and not to rely exclusively on the chatbot’s responses.
3.7. The user may only interpret and use the ChatBot’s responses in connection with the use of our website and the specific inquiry. Reproduction of the response is permitted only in connection with the inquiry and must include a notice stating that the response was provided by a ChatBot and not by a representative of wolfcraft GmbH.
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Disclaimer
4.1. Users use the chatbot at their own risk. No liability is assumed for
any statements made by the chatbot. In particular, no liability is assumed for the accuracy, completeness, or timeliness of the chatbot’s responses.
4.2. The service is provided without any warranty of any kind, whether
express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or performance.
4.3. Our liability for willful misconduct and gross negligence remains unaffected by this provision.
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Data Processing
5.1. The operator displays a notice in the chat informing the user, prior to
using the chatbot, about the processing of the requests they enter.
This also applies to the personal data contained in the requests.
5.2. The user acknowledges this notice. The user may only provide their own personal data in inquiries.
5.3. Personal data belonging to third parties may only be entered
if the third party or parties have given their consent. Entering personal data is not required to answer an inquiry. Therefore, users should refrain from entering personal data in inquiries. The entry of personal data is always voluntary and initiated by the user. The entry of particularly sensitive personal data must be strictly avoided.
5.4. Please note that inquiries are forwarded to the operator of the chat software.
Inquiries are stored for the purpose of being answered by the chatbot and are processed by the operator. Personal data is excluded from permanent storage by
a filtering system. The inquiries may be analyzed by the operator to optimize the chatbot’s response behavior; the underlying language models are not trained using the inquiries. This does not occur.
5.5. The chatbot typically provides customized responses to the user's inquiries. These responses are intended to provide information and should not be construed as a determination of fact.
